1.How to cancel the order?
-We accept order cancellation before the product is shipped or produced.
If the order is canceled you will get full refund.
Contact imformation as follow:
Email: luffy@mrltoy.com
WhatsApp:https://wa.me/message/2NTI4OB47OG5H1
Telegram:https://t.me/mrldoll
-Unfortunately we are unable to cancel your order once it has been processed. In most instances, your order is processed and shipped within 1-3 working days. Therefore, there is no way to cancel an order once it already be ship.
2.What is the MRL return policy?
Because of the intimate nature of the toys/dolls we sell, we are unable to return or exchange purchased toys and products unless defective. It is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
3.What if the toys / dolls is defective when received?
Within 30 business days, if the following problems caused, we will allow the refund or exchange of the product :
(1)The product has the wrong size and cannot be used.
(2)The Product color error.
(3)The doll/toy is defective when received.
we will replace it with the same item.Please contact us as follow:
Email: luffy@mrltoy.com
WhatsApp:https://wa.me/message/2NTI4OB47OG5H1
Telegram:https://t.me/mrldoll
Please provide photos/videos to us. Once we confirm that the toy has a problem, we will refund or send you a new item. These problems will be solved within 3-5 business days.
Noted: Generally caused by normal wear or artificial damages , then not within the warranty scope.
Please provide photos/videos to us. Once we confirm that the toy has a problem, we will refund or send you a new item. These problems will be solved within 3-5 business days.
